~ Jamie G, Satisfied Customer
You’ve done your due diligence. You’ve shopped around. And now you’ve reached the decision that Comfort Solutions HVAC is a company you’d consider doing business with. It can be a very dubious thing to allow a stranger into your home or business to conduct an evaluation and advise you on the best courses of action you could take to repair or replace your existing HVAC system. That takes a lot of trust on your part. At Comfort Solutions, we vow to never take that trust for granted. And in the spirit of transparency and solid customer communication, here’s what you can expect with Comfort Solutions!
- Step One: Schedule a FREE estimate or on-site assessment with Comfort Solutions
HVAC via online chat, phone call, email, contact form submission, or by utilizing our
text-to-quote feature.
Comfort Tip: Give any and all details you think will help our representatives diagnose your climate control situation as accurately as possible, and schedule the perfectly equipped tech to come to your location for your on-site assessment at a time that’s most convenient for you.
- Step Two: Enjoy your FREE on-site assessment from your highly-trained,
fully-certified HVAC technician. Our role in this phase is to inspect your situation, to listen to
everything you have to say, and to look for the best fit solutions.
Comfort Tip: Whether you call us for HVAC installation, repairs, replacement, or maintenance plans, we’re very mindful of being on your turf and on your timetable. Your opinion and desires matter to us in a very major way!
- Step Three: Talk through the best custom-fit options for your home or
business’s HVAC needs with your technician. If you’re looking for HVAC replacement, you’ll be
introduced to our electronic “Silver Bullet,” which will show great options to replace your
heating and cooling system. If you called for repairs, your repair tech will explain their
diagnosis of your problem, and propose the best ways to fix it, regardless of how old your system
is, how new it is, how long you intend to keep using the same system, or any other factor.
Comfort Tip: It’s important to remember that we keep our repair techs and our replacement techs separate, so there is absolutely no incentive for a repair tech to try and “upsell” you. Every facet of our on-site HVAC evaluation services is designed to benefit you and your family!
- Step Four: Choose whether or not you’d like to proceed with the proposed
services from your Comfort Solutions HVAC specialist. If you’re going with replacement or
installation services, financing options might also be discussed in this phase, if it’s something
you’re interested in.
Comfort Tip: If you do choose to proceed with the repair or replacement services advised by your on-site technician, the costs of your initial service call will be absorbed into the total. Basically, if you choose your technician’s recommended HVAC services, your initial service call is FREE!